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You can return your purchased items from www.ceci-kids.com within 14 calendar days counting from the day after you received your order.

Adres: Petrus Janssensstraat 14 | 2920 Kalmthout | België

A product which you wish to return must satisfy the following conditions:

    • It must be in new condition.
    • It must include the CeCi Kids price tag and brand label.
    • It must be unworn, unwashed and undamaged.
    • It must be complete (i.e. together with all items such as a belt, keychain etc. which came with the original product).
    • It must be packaged in a sufficiently sturdy box (neutral and not showing a logo), so that we receive the product in an undamaged condition.
    • For returns choose your own shipping method and carrier. We strongly recommend shipping with a tracking option, as you are responsible for the package until it reaches our offices.
    • Did you receive a damaged article? Please contact us as soon as possible.

REFUND

You will receive an e-mail update as soon as your package arrives at our offices. You can also follow the progress of your return request in your online CeCi Kids account. Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us in satisfactory condition.

    • The refund will be credited to the original payment method used to place the order.
    • If a discount was applied to your original order, the amount refunded will be adjusted if necessary.
    • Return postage costs will only be reimbursed if you received a product which was not the product you ordered or if the product was damaged when you received it.

PLEASE NOTE:

    • Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the returns slip or invoice or packing slip.
    • No returns can be accepted via the CeCi Kids showroom.
    • Returns outside the 14-day time frame may be accepted solely at the discretion of CeCi Kids.

If you still have a question about your return, don’t hesitate to contact us via: info@ceci-kids.com

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