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FAQ

Frequently Asked Questions

No returns on sale items.

No returns on sale items. Please contact us before sending back the item! Thx
info@ceci-kids.com

REFUND

You will receive an e-mail update as soon as your package arrives at our offices. You can also follow the progress of your return request in your online CeCi Kids account. Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us in satisfactory condition.

    • The refund will be credited to the original payment method used to place the order.
    • If a discount was applied to your original order, the amount refunded will be adjusted if necessary.
    • Return postage costs will only be reimbursed if you received a product which was not the product you ordered or if the product was damaged when you received it.
    • No refunds on sale items: info@ceci-kids.com
Returns

You can return your purchased items (except sale items) from www.ceci-kids.com within 14 calendar days counting from the day after you received your order.

Adres: Missiehuislei 25 | 2920 Kalmthout | België

A product which you wish to return must satisfy the following conditions:

    • It must be in new condition.
    • It must include the CeCi Kids price tag and brand label.
    • It must be unworn, unwashed and undamaged.
    • It must be complete (i.e. together with all items such as a belt, keychain etc. which came with the original product).
    • It must be packaged in a sufficiently sturdy box (neutral and not showing a logo), so that we receive the product in an undamaged condition.
    • For returns choose your own shipping method and carrier. We strongly recommend shipping with a tracking option, as you are responsible for the package until it reaches our offices.
    • Did you receive a damaged article? Please contact us as soon as possible.
PLEASE NOTE:
    • Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the returns slip or invoice or packing slip.
    • No returns can be accepted via the CeCi Kids showroom.
    • Returns outside the 14-day time frame may be accepted solely at the discretion of CeCi Kids.

If you still have a question about your return, don’t hesitate to contact us via: info@ceci-kids.com

Stopt Ceci Kids?

Ceci kids stopt met produceren van nieuwe kleding.
De verkoop van de online items gaat door tot oktober 2022.

Er is ondertussen al zoveel kleding op de wereld dat we daar niet elk seizoen aan gaan bijdragen.
We zijn en blijven heel verbaasd over hoe elke seizoen weer nieuwe kleding gemaakt wordt.
Te weinig wordt nog stilgestaan bij de effecten op het milieu.

Onze missie en visie is en blijft om deze wereld een stukje groener te maken daar waar mogelijk.
Met onze productie slaagde we daar heel erg goed in.
– 100% bio cotton, GOTS certified
– digitale prints -> wat water en teveel inkt reduceert tot het minimum
– productie zo dicht mogelijk bij huis om uitstoot tot het minimum te beperken

Daar we deze waarden zo ontzettend belangrijk vinden, willen we voorlopig geen extra kleding produceren.

Zeer zeker! We hebben dit avontuur met heel veel plezier beleefd en zeg nooit nooit.

Wij drukken hier op een pauze knop… wat de toekomst brengt… ?

We houden jullie zeker op de hoogte!!!!

xxx
C&E